Privacy Policy
This policy explains how 1000824261 Ontario Inc., operating as FeedFixers, collects, uses, and shares personal information. It is written to meet Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and to be reasonable for visitors in the United States and the European Economic Area.
1. What we collect
- Contact information you give us. Name, work email, store URL, platform, catalog size, and any message you send through our form or by email. We use this to respond, to deliver a health check or project, and to communicate about the work you asked for.
- Store and catalog data. Product exports, catalogs, change lists, and related product information you send us, or that we can see through the access you grant. This is business product data. It should not include your customers’ personal information, orders, or payment details, and we do not ask for those.
- Store access. We never ask for passwords or other login credentials. If work requires access, you grant us least-privilege collaborator or staff access, which you can revoke at any time.
- Payment information. Payments are processed by Stripe. We receive confirmation of payment, the amount, and limited billing details (such as the last four digits of a card or a billing name). We do not receive or store full card numbers.
- Basic site analytics. If we use a basic analytics tool, it may collect standard technical information such as pages viewed, browser type, and approximate location. We would use this only to understand how the site is used, not to sell advertising.
We do not sell your personal information.
2. Why we use it
We use this information to provide the service (health checks, audits, repairs, and monitoring), to communicate with you, to take payment, to keep records required by tax and business law, to improve our service, and to protect the business (for example, preventing misuse of the site).
We rely on your consent where you submit a form or ask us to work with you, on our contract with you when you buy a service, and on our legitimate need to operate and improve the business and meet legal duties.
3. How long we keep it
- Product and catalog files from a project are deleted within 90 days after the project ends, unless you are on a monitoring plan (in which case we keep what we need to provide the service until the plan ends, then delete within 90 days) or you ask us to keep a copy longer.
- Contact and project records (emails, invoices, and agreements) are kept as long as needed for the relationship, and then for a reasonable period for tax, accounting, and legal records (typically up to seven years for financial records).
- Form submissions for a free health check that does not lead to a project are kept only as long as needed to deliver the check and answer follow-up questions, then deleted or reduced to a minimal record.
You can ask us to delete your information sooner, subject to records we must keep by law.
4. Who we share it with
We share information only with service providers who help us run the business, such as payment processing (Stripe), website hosting, and email. They are allowed to use the information only to provide their service to us.
We may also share information if the law requires it, or if we transfer the business (in which case this policy would still apply, or you would be notified).
We do not sell your information, and we do not share it with other businesses for their marketing.
5. Security
We store files in access-controlled accounts and limit access to people who need it for the work. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information. Please do not send passwords or customer personal data to us.
6. Your rights
You may ask us to access, correct, or delete the personal information we hold about you, or to withdraw consent where we rely on it. You may also ask us to restrict or object to certain uses, or to provide a copy of information you gave us. Email hello@feedfixers.com. We will respond within the time PIPEDA (and, where it applies, other law) requires.
You may also complain to the Office of the Privacy Commissioner of Canada, or to your local data-protection authority. If you are in the EEA or the United Kingdom, you may have additional rights under the GDPR or UK GDPR, including the right to lodge a complaint with your supervisory authority. We are a Canadian business; if we need a transfer mechanism for EEA data, we will use an appropriate one.
7. Cookies and the site
Our site is a static brochure site. It may set cookies only if we add a form or analytics tool that needs them. You can control cookies in your browser.
8. Children
Our services are for businesses, not for children. We do not knowingly collect personal information from anyone under 16.
9. Changes
We may update this policy from time to time. The new version will be posted on this page with a revised effective date.
10. How to reach us
1000824261 Ontario Inc. (FeedFixers)
London, Ontario, Canada
hello@feedfixers.com