Client Service Agreement
These terms are an agreement between you (the “client”) and 1000824261 Ontario Inc., operating as FeedFixers (“we,” “us”). By requesting a health check, paying for a service, or otherwise using FeedFixers, you agree to these terms.
1. Our services
FeedFixers repairs product catalog data and shopping-feed issues for online stores. The packages are:
- Free health check. We review your public product pages and email a short summary of the five issues most likely to affect visibility, with examples. No store login is required.
- Catalog health audit ($149). A full scan of a product export (or equivalent catalog data). You receive a report of issues, sample before-and-after fixes, a fix plan, and a fixed-price quote. Typical delivery is 2 business days after we have your data.
- Feed repair ($395). Data fixes for up to 1,000 products in one Merchant Center account, focused on data-related disapprovals and warnings (for example identifiers, titles, apparel fields, and categories). Includes re-submission and a re-check after the platform reviews the items. Typical delivery is 3 to 5 business days after you approve the plan.
- 500-product cleanup ($695). A deeper cleanup of up to 500 products: duplicates, variants, SKUs, titles, attributes, categories, and identifiers. You receive an import-ready file and an approval step before anything is imported. Optional enrichment (descriptions and specs from sources you provide) is +$1 per product. Typical delivery is 5 to 7 business days after you approve the plan.
- Monitoring. Essentials ($149/month): a weekly scan and fixes for new issues, up to 1,000 products, one shopping feed, plus a monthly health summary. Growth ($299/month): twice-weekly scans and new-product checks, up to 5,000 products, two catalog channels, plus a monthly health summary.
Larger catalogs, extra channels, or work outside a package are quoted in writing after the audit. Quoted turnaround starts when we have the information, access, and approval we need, and does not include time a platform takes to review listings.
2. Quotes and deliverables
Before paid fix work begins, we will confirm the package or a written quote, the scope, the price, and what you will receive. Deliverables typically include a report or change list, a corrected file, and, if you approve it, help importing the changes.
We work on a copy first. Nothing is imported or published to your store until you approve the proposed changes in writing (email is enough).
If the work needed is materially larger than the package or quote (for example, many more products, or issues we could not see from the export), we will stop and give you a revised quote before continuing.
3. Fees, taxes, and payment
Prices are in US dollars unless we state otherwise. Applicable taxes, including HST, may be added.
Payment is due up front, before work on that service starts, through Stripe. We do not store your full card details; Stripe processes the payment.
If you buy a Catalog Health Audit and then purchase any fix project (feed repair, a cleanup, or a quoted project) within 30 days of the audit delivery date, we credit the $149 audit fee toward that project.
4. Revisions
For a paid audit or fix project, the fee includes one round of reasonable revisions to the deliverables, requested within 14 days of delivery. Revisions must stay inside the original scope. Further changes, or work requested after 14 days, may be quoted separately.
5. Your responsibilities
You agree to:
- Provide accurate product and business information, and not ask us to invent facts (such as barcodes, materials, or prices) that you have not supplied.
- Keep your own backup of store and catalog data. We also export a backup before any import we perform, but you remain responsible for your store.
- Review and approve proposed changes before they are imported or published.
- Grant only the access needed, and revoke it when the work is done if you wish.
- Make sure you have the right to share the data and to have us work on the store.
Delays in providing data, access, or approval may delay delivery. We are not responsible for problems caused by inaccurate information you provide, or by changes you or others make in the store after delivery.
6. Store and account access
We never ask for your passwords or other login credentials. For store platforms, we ask you to grant least-privilege collaborator or staff access (typically products and the relevant sales channel). You choose the permissions, and you may revoke access at any time. For an audit alone, a product export is often enough.
You remain the owner and administrator of your store and Merchant Center account. You can reject any change or roll it back.
7. No guaranteed results
We do not promise that products will be approved, that listings will rank, or that you will get more traffic, clicks, or sales. Shopping platforms and store platforms set their own policies and make the final decisions. Account suspensions, policy violations, and review times are outside our control. We fix product-data problems and re-check after a review; we cannot guarantee approval or reinstatement of a suspended account.
8. Refunds
If you cancel a paid service before we have started work on it, we will refund the fee in full.
Once we have started work, fees are not refundable except if we fail to deliver the agreed work and cannot complete it within a reasonable additional time after you tell us. In that case you may request a refund of the fee paid for that undelivered service.
Platform decisions (including disapprovals or delays after we have delivered the data work) are not a basis for a refund. The free health check has no fee and no refund. The audit credit in section 3 is a credit toward a fix project, not a cash refund.
9. Monitoring subscriptions
Monitoring is billed monthly in advance. You may cancel at any time by emailing hello@feedfixers.com. Cancellation takes effect at the end of the current billing period. We do not prorate the current period, and we do not refund the period already paid unless required by law. After cancellation we will stop scanning and will follow the data-retention rules in our Privacy Policy.
10. Confidentiality
We will treat your store data, product files, and non-public business information as confidential, and use them only to provide the service. We will not disclose them except to service providers who need them to help us deliver the service (and who are expected to keep them confidential), or if the law requires it. This does not cover information that is public, that we already knew, or that we receive independently from another source. We can sign a separate confidentiality agreement if you ask.
11. Intellectual property
You own your product data, catalog files, store content, and the corrected files we prepare from your data. We do not claim ownership of them.
We own our tools, methods, templates, and the FeedFixers name and site. We may use anonymized, non-identifying statistics about issue types to improve our service.
12. Independent contractor
We are an independent contractor, not your employee, partner, or agent. We do not have authority to bind you, and this agreement does not create a partnership or joint venture.
13. Limitation of liability
To the fullest extent permitted by law, our total liability arising out of a service is limited to the fees you paid us for that service. We are not liable for lost profits, lost sales, lost data, business interruption, or any indirect, incidental, special, or consequential damages, even if we were told they were possible. This limit does not apply to liability that Ontario law does not allow us to limit, such as fraud or willful misconduct.
14. Changes to these terms
We may update these terms from time to time. The updated terms will be posted on this page with a new effective date, and will apply to work and subscriptions that start after that date. Ongoing monitoring will follow the updated terms from the next billing period after we notify you (including by posting or email).
15. Governing law
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict-of-law rules. The courts of Ontario have exclusive jurisdiction over disputes, and you and we agree to those courts.
16. Other terms
If a part of these terms is found unenforceable, the rest still applies. These terms, together with a written quote we send you, are the entire agreement for the services. If there is a conflict, the written quote controls for that project. Email is a valid way to give notices and approvals.
Questions: hello@feedfixers.com